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DELIVERIES AND RETURNS

DELIVERY :

Delivery costs are calculated prior to validation of the order by the Seller.
In the event of shipment of the Products to a territory located outside the European Union, the prices do not include customs fees or any import costs, which are the exclusive responsibility of the Customer.
Delivery of products to mainland France is provided by COLISSIMO.
Delivery of products to any other country or to the French overseas departments and territories is provided by DPD.
The Products ordered by the Customer on the Site will be shipped to the Customers within FIVE (5) working days from the validation of the order by the Seller.
If the Products ordered have not been shipped within THIRTY (30) days after the date of validation of the order (excluding orders relating to personalized Products), for any reason other than force majeure, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L 216-2, L216-3 and L241-4 of the Consumer Code.
The sums paid by the Customer will then be returned to him no later than FOURTEEN (14) days following the date of termination of the contract, excluding any compensation or withholding.
Deliveries are made by the carrier referred to in Article 3.2 of the General Terms and Conditions of Sale to the address provided by the Customer when ordering. The Customer must ensure that the address provided when ordering is accessible and identifiable by the carrier.
Orders are delivered in mainland France within an indicative period of 5 working days from their dispatch date.
Orders outside mainland France are delivered within an indicative period of between 5 and 20 working days from the date the order is dispatched.

RETURNS:

All Products sold on the site benefit from the “satisfied or refunded” clause except for special orders from the Seller or personalized products at the request of the Customer.
Products that are unsealed, damaged, soiled or incomplete cannot be returned.
In accordance with the provisions of Article L 221-28 of the Consumer Code, the right of withdrawal does not apply to products unsealed by the Customer, as these cannot be returned for reasons of hygiene and health protection.
In accordance with the provisions of Article L221-18 of the Consumer Code, the Customer has a period of FOURTEEN (14) days from receipt of the Product to exercise his right of withdrawal with the Seller (excluding excluded products referred to in Article 7.2), without having to provide reasons or pay a penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging, unopened and in perfect condition within FOURTEEN (14) days following notification to the Seller of the Customer's decision to withdraw.
Products returned outside the withdrawal period are subject to exceptional authorization from the Seller.
The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice.
For any Product return, the Customer must write to our customer service (contact@anthese-manufacture.com) indicating the order number.
In the event of a return, the risk is borne by the Customer, who will be responsible for any damage to the Product during its return. Any damaged Product will be returned to him.

REFUND :

Return costs are the responsibility of the Customer.
In the event of a return, only the price of the Product(s) purchased and the delivery costs will be refunded within FOURTEEN (14) days from receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.
The refund will be made directly to the payment method used by the Customer.
In case of payment with a credit note, the return will result in the issue of a new credit note. Credit notes are not refundable.